Privacy Policy

We respect your
privacy and are committed to safeguarding the personal information that
you share with us. This Privacy Policy describes the types of
information we collect, how we use, share, store, and protect your
personal data, and your rights regarding the information we collect.
This policy applies to our website, platform, and any related services
(collectively referred to as "Services").


By accessing or
using our Services, you agree to the terms outlined in this Privacy
Policy. Please read it carefully to understand how we handle your
information.


1. Information We Collect


We collect
both personal and non-personal information when you interact with our
website, platform, and other Services. The data we collect is necessary
to provide you with the best user experience, manage your account, and
deliver our property management services.


Personal Information


Personal information refers to any information that can identify you as an individual. This includes, but is not limited to:



  • Identity and Contact Information:


    • Full name
    • Email address
    • Phone number
    • Physical or mailing address
    • Username and password (for account creation and login)
    • Emergency contact information (for property-related emergencies)


  • Property Information:


    • Property addresses (rented or owned)
    • Lease information (start and end dates, terms, rent amounts)
    • Tenant or property owner status
    • Maintenance and repair records
    • Documents such as rental agreements, inspection reports, contracts, etc.


  • Payment Information:


    • Billing and payment details (e.g., credit card or bank account numbers)
    • Payment transaction history
    • Billing address
    • Invoice and payment receipts


  • Communication Information:


    • Email correspondence
    • Customer support interactions
    • Survey or feedback submissions


Non-Personal Information


Non-personal
information refers to data that does not directly identify you as an
individual. We collect the following non-personal data to improve our
website, platform, and user experience:



  • Usage Data:


    • Pages visited, links clicked, time spent on specific pages
    • IP address, browser type, and version
    • Device type (desktop, tablet, mobile)
    • Operating system information
    • Geolocation data (e.g., city or region)
    • Referring URLs (websites or sources that referred you to our site)


  • Cookies and Tracking Technologies:

    We use cookies and similar tracking technologies
    (such as web beacons) to improve functionality, enhance user experience,
    and provide tailored content. For more details, please refer to our
    [Cookie Policy].



2. How We Use Your Information


We use the
information we collect to deliver, manage, and improve our property
management services. Specifically, we may use your information for the
following purposes:



  • Provision of Services:


    • To create, manage, and maintain your account
    • To facilitate rental and lease management
    • To process and manage payments, rent collection, and billing
    • To organize and coordinate property maintenance, inspections, and repairs
    • To handle tenant requests and disputes
    • To provide support services, including responding to your inquiries and feedback
    • To send important updates about your lease, property, or account, including reminders, renewals, or legal notices


  • Communication and Customer Engagement:


    • To send you notifications, updates, and reminders about your account, property, and payment schedules
    • To respond to your inquiries and requests, providing customer support
    • To communicate promotional offers, newsletters, or updates, if you have opted to receive marketing communications


  • Analysis and Improvement:


    • To analyze website traffic and usage patterns to improve the functionality, design, and performance of our website and platform
    • To customize content and advertisements based on your preferences and usage
    • To conduct internal research and analysis to enhance service quality and user satisfaction


  • Legal and Compliance:


    • To comply with legal obligations, regulatory requirements, and industry standards
    • To prevent fraud, identity theft, and unauthorized activities
    • To enforce the terms of service and agreements between you and our company


3. Sharing and Disclosure of Your Information


We are
committed to protecting your personal information and will not sell,
rent, or share your personal data for marketing purposes without your
consent. However, we may disclose your information in the following
circumstances:


Service Providers


We may share
your personal information with trusted third-party service providers who
assist us in delivering our services. These service providers are
limited to tasks such as:


  • Payment processing and financial services
  • Website hosting, data storage, and IT infrastructure support
  • Customer service, technical support, and ticketing systems
  • Marketing, advertising, and analytics services

All service
providers are contractually required to protect your personal data and
are prohibited from using it for any purpose other than to perform
services on our behalf.


Legal and Regulatory Disclosures


We may
disclose your personal information if required to do so by law, in
response to valid legal requests such as subpoenas, court orders, or
government investigations. We may also disclose your information to
protect our legal rights, investigate potential violations of our Terms
of Service, or ensure compliance with applicable laws.


Business Transfers


In the event
of a merger, acquisition, or sale of all or part of our assets, your
personal information may be transferred as part of that transaction. We
will notify you if your personal information is transferred and becomes
subject to a different privacy policy.


4. Data Retention


We retain
your personal information only for as long as necessary to fulfill the
purposes for which it was collected or as required by law. The retention
periods for different types of information may vary depending on legal,
contractual, or operational requirements.


For example,
we may retain your account information and property-related data for as
long as your account is active or for a specified period after
termination of your relationship with us, in order to comply with
accounting, tax, or legal obligations.


Once your data is no longer required, we will take appropriate measures to securely delete or anonymize it.


5. Data Security


We are
committed to protecting the security of your personal information. We
use commercially reasonable administrative, technical, and physical
safeguards to prevent unauthorized access, disclosure, alteration, or
destruction of your personal data. These safeguards include:


  • Secure socket layer (SSL) encryption for data transmission
  • Firewalls, secure servers, and data encryption at rest
  • Regular security audits and updates to our systems
  • Access control measures to restrict data access to authorized personnel only

While we make
every effort to protect your information, please note that no data
transmission over the internet or electronic storage method is 100%
secure. We cannot guarantee the absolute security of your personal
information, but we are committed to maintaining a high level of
security.


6. Your Rights and Choices


Depending on
your jurisdiction and applicable data protection laws, you may have
certain rights regarding your personal information. These rights may
include:


  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct any inaccuracies or update outdated information.
  • Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
  • Opt-Out of Marketing Communications:
    You can opt out of receiving marketing communications by following the
    unsubscribe instructions in our emails or by contacting us directly.
  • Data Portability:
    You may request that we provide your personal data in a structured,
    commonly used, and machine-readable format to facilitate its transfer to
    another service provider.
  • Restriction or Objection: You may request that we restrict or stop processing your personal data in certain circumstances.

If you wish
to exercise any of these rights or have questions about your personal
information, please contact us using the contact details provided below.


7.  International Data Transfers


If you are
located outside the country where we operate, please be aware that your
personal data may be transferred to and processed in countries with
different data protection laws. By using our services and providing your
personal information, you consent to the transfer and processing of
your data outside your home country.


We will take
all necessary steps to ensure that your data is protected in accordance
with this Privacy Policy, regardless of where it is processed.


8. Children's Privacy


Our services
are not intended for individuals under the age of 18. We do not
knowingly collect or solicit personal information from children. If we
discover that we have inadvertently collected personal information from a
child under the age of 18, we will take immediate steps to delete such
information.


9. Updates to This Privacy Policy


We may
update this Privacy Policy from time to time to reflect changes in our
practices, legal requirements, or to improve our Services. When we make
changes, we will update the "Effective Date" at the top of this policy.
We encourage you to review this Privacy Policy periodically to stay
informed about how we protect your personal information.